FAQs

 


HOW CAN I ORDER YOUR PRODUCTS AND HOW DO I KNOW IF THEY HAVE BEEN SENT?

Our products can be easily purchased at paulcortese.com; just follow these simple steps:

Product selection
Choose the products you wish to purchase, add them to your trolley and then go to the checkout.

Login
Enter your details. If you do not wish to register, you can place your order using a temporary profile, without leaving your details.

Invoicing and delivery 
Enter the correct delivery and invoicing details.

Payment
Select the payment you prefer: credit card, bank transfer, PayPal or direct payment via online banking.

Order and delivery status
Information on your order and delivery status will be sent to you by email.

Availability
If the item you have selected is not available within the time stated in the product sheet, you will be immediately informed by email.

 

IS A MINIMUM PURCHASE REQUIRED? IF I FILL MY TROLLEY, AM I OBLIGED TO PURCHASE THE ITEMS?

No, there isn’t a minimum purchase and you are not obliged to purchase the items you put in your trolley.
The "Watch list" function allows you to display the products you recently looked at and the “Favourites” function saves your favourite items so you can share them with friends.

 

WHAT ARE YOUR DELIVERY TIMES AND CHARGES?

Delivery times and charges vary according to the country and courier that delivers the products.
All orders are always sent by express courier.
Go to the Delivery page for all the information you require before placing your order.

 

ARE PAUL CORTESE PRODUCTS REALLY MADE IN ITALY?

Our articles are entirely designed and manufactured in Italy.
Production process and quality standards are two important aspects on which Paul Cortese makes no compromises. Our artisans and technical partners are carefully selected to guarantee the Made in Italy excellence to our customers.

 

WHICH PAYMENT METHODS ARE AVAILABLE?

Paul Cortese accepts the following payments: credit cards, prepaid credit card, PayPal, bank transfer and direct payment via online banking. Go to the payment page for further information and to help you select the best method for you.

 

IS IT SAFE TO PURCHASE FROM YOUR WEBSITE?

Paul Cortese is committed to ensure secure payments.
For security reasons we will never ask you to confirm by email the details of your accounts or personal credit cards. To secure payments, when you order products from our website, we use a cryptographic protocol called Secure Socket Layer (SSL) to protect your personal data; this system stops the information from being intercepted by third parties, guaranteeing the confidentiality of your data during the transaction.

 

HOW DO I RETURN AN ITEM?

To return a Paul Cortese product you have purchased it is important to follow the instructions provided by Customer Service. Go to the Return and refund page and follow the correct procedure.

 

HOW DO I CHOOSE THE RIGHT SIZE?

The product information sheets contain suggestions on how to choose the right size and other precious information on how to wash and take care of your garments.

 

DO YOU DELIVER WORLDWIDE?

Yes, Paul Cortese products are delivered in Italy and abroad. In the Delivery page you will find the conditions for every country in Europe and outside Europe.

 

HOW CAN I CONTACT YOU?

You can contact the Paul Cortese team in different ways. Go to the Contact us page and choose the best way for you.